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HomeWelfare and Institutions CodeDiv. 8.5Ch. 11Art. 1§ 9701 Long-Term Care Definitions

§ 9701 Long-Term Care Definitions

Welfare and Institutions Code·California
AI Summary·Official Text·Key Terms·Related Statutes·References
AI SummaryVerified

§ 9701 Long-Term Care Definitions

Key Takeaways

  • •This law defines who can help if someone in a nursing home or care facility has a problem.
  • •An 'approved organization' is a group picked by the state to listen to and fix complaints from people in long-term care places.
  • •A 'long-term care facility' includes nursing homes and places where elderly people live and get care.
  • •The 'Office' is the main state group that oversees these approved organizations and helps solve problems.

Example

If your grandma is in a nursing home and isn't getting her medicine on time, she or someone else can complain to an approved organization.

The approved organization will look into the problem and try to fix it so your grandma gets her medicine when she should.

AI-generated — May contain errors. Not legal advice. Always verify source.

Official Source
View on CA.gov

§ 9701 Long-Term Care Definitions

Unless the contrary is stated or clearly appears from the context, the following definitions shall govern the interpretation of this chapter: (a) “Approved organization” means any public agency or other appropriate organization that has been designated by the Office of the State Long-Term Care Ombudsman to hear, investigate, and resolve complaints made by or on behalf of patients or residents of long-term care facilities relating to matters that may affect the health, safety, welfare, and rights of these patients or residents. (b) “Long-term care facility” means any of the following: (1) Any nursing or skilled nursing facility, as defined in Section 1250 of the Health and Safety Code, including distinct parts of facilities that are required to comply with licensure requirements for skilled nursing facilities. (2) Any residential care facility for the elderly as defined in Section 1569.2 of the Health and Safety Code. (c) “Office” means the Office of the State Long-Term Care Ombudsman, including approved organizations. (d) “Ombudsman coordinator” means the individual selected by the governing board or executive director of the approved organization to manage the day-to-day operation of the ombudsman program, including the implementation of federal and state requirements governing the office. (e) “Resident” or “patient” means an individual living in a long-term care facility. (f) “State Ombudsman” means the State Long-Term Care Ombudsman. (Amended by Stats. 2012, Ch. 649, Sec. 3. (SB 345) Effective January 1, 2013.)

Last verified: January 23, 2026

Key Terms

patientstate ombudsmanfacilityapproved organization** (or justombudsman coordinatorresidentstate long

Related Statutes

  • § 9722 Long-Term Care Facility Access
  • § 9700 Long-Term Care Ombudsman Program
  • § 9715 Whistleblower Protection For Long-Term Care
  • § 9718.5 Facility Access During Emergencies
  • § 9724 Patient Record Access Consent

References

  • Official text at leginfo.legislature.ca.gov
  • California Legislature. Welfare and Institutions Code. Section 9701.
View Official Source