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HomePublic Utilities CodeDiv. 1Pt. 2Ch. 10Art. 2§ 2884 Telephone Billing Service Restrictions

§ 2884 Telephone Billing Service Restrictions

Public Utilities Code·California
AI Summary·Official Text·Key Terms·Related Statutes·References
AI SummaryVerified

§ 2884 Telephone Billing Service Restrictions

Key Takeaways

  • •Phone companies must let you block 900 or 976 numbers (like paid hotlines) if you don’t want them.
  • •They can’t charge you for blocking these numbers.
  • •Phone companies must separate bad stuff (like harmful messages) into a different prefix (like a different area code) so you can block just those.
  • •If a company puts bad stuff in the wrong prefix, they’re breaking the rules.

Example

You keep getting charged for calling a 900 number you didn’t mean to call.

You can ask your phone company to block all 900 numbers for free so you won’t get charged again.

AI-generated — May contain errors. Not legal advice. Always verify source.

Official Source
View on CA.gov

§ 2884 Telephone Billing Service Restrictions

(a) The commission shall, pursuant to its existing authority, by rule or order, establish procedures governing telephone corporation billing practices and operations to require every telephone corporation, on and after July 1, 1986, or on and after another date or dates which the commission finds and determines to be appropriate and feasible with respect to the capability of particular telephone equipment, to offer residential subscribers the option of deleting access to a class of information-access telephone service, commonly referred to as “900 or 976 service,” whereby recorded commercial, informational, or public service messages, interactive computer programs, and other services, are provided for a charge, in addition to the basic local exchange charge, to the person calling, and to notify new residential subscribers of the options available to delete information-access services through telephone service. The commission shall specify a method or methods for telephone corporations to institute this deletion of access option for residential subscribers, taking into consideration the operational requirements of the various types of telephone equipment in use throughout the state. The commission shall impose no charge on residential telephone subscribers for this deletion of access option, and shall require telephone corporations to refund to subscribers any amounts paid prior to the effective date of the amendments to this section enacted in 1988 for deletion of access. The commission shall determine and implement a method by which telephone corporations shall be recompensed for the expenses of providing this deletion of access option. (b) The commission shall require every telephone corporation which furnishes information-access telephone service to make available a separate, easily distinguishable telephone prefix number for information providers which provide messages which constitute harmful matter and for those who provide other than messages which constitute harmful matter, and to request every information provider to designate which prefix corresponds to the type of messages it proposes to provide. Any information provider which provides any live or recorded message constituting harmful matter through any information-access telephone number other than one within the prefix assigned to information providers furnishing messages constituting harmful matter is in violation of Section 2111. The commission shall require the telephone corporation to offer residential subscribers the option of deleting access to the telephone prefix number by which messages constituting harmful matter are accessed, pursuant to subdivision (a), and shall determine and implement a method by which a telephone corporation shall be recompensed for the expenses of providing this deletion of access option to residential subscribers. (c) As used in this section, “harmful matter” means harmful matter as defined in subdivision (a) of Section 313 of the Penal Code. (d) If any provision of this section or the application thereof to any person or circumstances is held invalid, that invalidity shall not affect other provisions or applications of the section which can be given effect without the invalid provision or application, and to this end the provisions of this section are severable. (Amended by Stats. 1991, Ch. 297, Sec. 1. Effective August 1, 1991.)

Last verified: January 23, 2026

Key Terms

corporationdeletioninformationconsiderationoffercommissionequipmentauthority

Related Statutes

  • § 741 Public Phone Service Disclosure
  • § 2889.5 Telephone Service Provider Changes
  • § 495.7 Telecom Service Tariff Exemptions
  • § 728 Utility Rate Regulation
  • § 739.4 Care Program Bill Credits

References

  • Official text at leginfo.legislature.ca.gov
  • California Legislature. Public Utilities Code. Section 2884.
View Official Source