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HomeGovernment CodeDiv. 3Pt. 2.8Ch. 7Art. 2§ 12985 Complaint Contact Procedures

§ 12985 Complaint Contact Procedures

Government Code·California
AI Summary·Official Text·Key Terms·Related Statutes·References
AI SummaryVerified

§ 12985 Complaint Contact Procedures

Key Takeaways

  • •If someone complains about you to the department, they will contact you.
  • •They must tell you why they are contacting you—either to investigate or to talk and solve the problem.
  • •If they want to talk and solve the problem, everything you say is private and won’t be shared.

Example

Your neighbor complains to the department that your dog is too noisy.

The department calls you and says they want to talk to fix the problem. They tell you that anything you say during this talk is private and won’t be used against you later.

AI-generated — May contain errors. Not legal advice. Always verify source.

Official Source
View on CA.gov

§ 12985 Complaint Contact Procedures

When a person is contacted by the department or a member of the department’s staff, following the filing of a complaint against that person, the person shall be informed whether the contact is for the purpose of investigation or conference, conciliation, persuasion, or mediation, and if it is for conference, conciliation, persuasion, or mediation, the person shall be informed that all matters relating thereto are privileged and confidential. (Amended by Stats. 2012, Ch. 46, Sec. 59. (SB 1038) Effective June 27, 2012. Operative January 1, 2013, by Sec. 140 of Ch. 46.)

Last verified: January 22, 2026

Key Terms

conferenceconciliationpersuasionmediationprivileged and confidential

Related Statutes

  • § 12981 Department Enforcement Actions
  • § 12965 Director Civil Action Authority
  • § 12984 Conference Confidentiality Requirement
  • § 12931 Community Discrimination Resolution Assistance
  • § 26840.3 Marriage Fee Conciliation Funding

References

  • Official text at leginfo.legislature.ca.gov
  • California Legislature. Government Code. Section 12985.
View Official Source